I was assigned to the Online Booking System flow. I contributed in giving design insights for the Online Booking System. I redesigned components, and presented innovative user-centred designs to the Product & Design team.
Despite my contribution and design of different kind of experiments, I also worked giving design & methodology, and code integration insights.
Users could only know if their selected airport was available once they press continue, many of them abandoned the booking process.
Due to Cruise line’s API traffic constraints, we could not retrieve all data in one go, so I designed this solution, where the user selects an airport, and checks its availability.
The redesign was required in order to categorise ages, and, offer discounts depending on the passengers selection.
Initially the system displayed radio buttons to select the number of passengers. I just designed interactive and easy to use controls for age selection.
The itinerary details menu
Previously, during booking process the users were able to only check limited holiday package information. Because of that, our customers abandoned the booking process, and check more details on the itinerary details page.
To help users find all the information they need, I designed a full screen tabbed menu. The perfect solution to display all the information; organised, clean, and easy to navigate.